Please complete your details carefully when you make a donation to us or when you purchase one of our goods or services. All of our staff are volunteers who help out in their spare time. Your care when completing our forms will ensure that the time they take to make changes or to correct errors is kept to a minimum.
Courses Offered at Rigpa Adelaide
If we cancel your course before it has started, you will get a full refund or credit to use towards another similar course. If we cancel your course after it has started, you will get a refund or credit to use towards another similar course for the remaining period.
If you cannot attend a course, a full refund will be given upon request when cancellation is notified at least 24 hours prior to the starting date of the course.
If you want to defer a course, we will be happy to credit your enrollment to another course of the same (or similar) content. Course deferral/credits are valid for up to 12 months from the date of the initial course. Please note that there is no refund for same-day cancellations.
In the first instance please email us at adelaide@rigpa.org.au to advise of any issue with your course enrollment.
Events (including talks and retreats)
If you cannot attend an event, a full refund will be given upon request when cancellation is notified at least 24 hours prior to the starting date of the event.
If you need to withdraw from an event that you are already attending and the event is offered over a period longer than one day, we will refund you the balance of the days that have not yet concluded. We will calculate the amount of your refund on a pro-rata basis for the number of days that have not yet concluded divided by the total number of days the event runs for.
To cancel your registration or to notify us of an error in the amount we have charged you please email us at adelaide@rigpa.org.au.
Bookshop
Bookshop items include: books, DVDs, CDs, photos and other items sold at Rigpa events and city Centres. No financial refund is issued for Bookshop purchases. A Bookshop credit may be issued if an item is returned unused & in mint condition within 1 week of purchase. For example, if you have paid for a book on Wednesday you have up till and including the following Wednesday to return the book and apply for a Bookshop credit.
If you purchase an item and it is damaged or faulty we will offer you a choice of either an exchange for the same or similar item or give you a full refund. Please email adelaide@rigpa.org.au to notify us of a damaged or faulty item.
Donations
Donations you make to us are non-refundable.
If you did not authorise a donation, or wish to notify us of an error in the amount of the donation, please contact adelaide@rigpa.org.au. Please include the details of the initial donation including the date, amount, name of the donor and the nature of the error.
General
Should we or our financial institution(s) make a financial error, we will refund to you any payment that is the subject of the financial error immediately upon proof of the error and we will bear all costs associated with that financial error.
If you or your financial institution(s) make an error, you will bear any associated charges we may incur.
Complaints
We aim for you to have a rewarding and enriching learning experience with Rigpa Adelaide. If you are unhappy with any of our services, please contact us at adelaide@rigpa.org.au as soon as possible to discuss your concerns.